Water Damage Restoration Melbourne
IICRC S500-aligned water damage restoration for homes and businesses since 2008. Specialist in-house technicians, structured insurance workflows, and end-to-end project management.
We work with all major insurance providers
Trusted by insurers, adjusters, and asset owners since 2008.
We hire people we'd trust in our own homes. Our calm, capable and professional team of in-house technicians minimise back-and-forth, reduce claim timeframes, and are the first point of call for property owners, managers and insurers.
Structured workflows that cut claim time
We scope thoroughly at day one, set jobs up properly from the outset, and minimise the back-and-forth that stretches claims out.
No missed calls, ever
A dedicated admin team makes sure every call is answered and every job keeps moving forward, even when a team member is away. You always reach a real person who can act.
Reports detailed enough to justify the work required
Scope of works are aligned to IICRC best practice and are clearly documented, so insurers can see what is necessary and why.
Insurance-ready, line-itemed invoicing
Every charge broken out by trade, material, and stage. Cuts back-and-forth with adjusters and keeps your claim moving.
Only pay for the work completed
Upfront rates agreed at scoping, invoiced against actual works delivered. No padded line items, no surprises that put you at risk of a claim shortfall.
Major loss and complex commercial expertise
Shopping centres, hospitality venues, and time-critical claims, including some of the biggest loss events in the country, with documented multi-million-dollar savings.
What our clients say
If you are after a firm that is incredibly responsive and professional, call CWDS ASAP. After a flooding incident that could have caused major damage and some hefty mould issues, the team sorted out everything and were incredibly helpful. Very highly recommended!
Thank you, Adrian and the team. I was nervous about calling you at 3:23 in the morning but you answered and got here straight away to start the mopping up process. Happy to say the water in our house is back where it should be and gone from where it shouldn't be. Highly recommended!
I am a property manager at Harcourts Wine Coast and I highly recommend Complete Water Damage Services! Quick to respond, their report was detailed, I was updated all the way along and most importantly I could feel their passion for their work. They were flexible and easy to deal with.
Our difference
Coordinating trades, insurance paperwork, and project management often extends the process by weeks. Here is how our service differs from a typical provider.
Project Management
You coordinate builders, carpenters, tradespeople, and admin yourself
Project Management
We orchestrate required trades and related paperwork end-to-end, so you are never the project manager
Independent Damage Verification
Restoration company signs off on its own work
Independent Damage Verification
Our specialist team seeks out independent verification to ensure the work is completed to regulatory standards
Scope of Responsibility
Water extraction and drying only; builders and repairs are your problem
Scope of Responsibility
Complete restoration under one roof
Insurance Paperwork
You gather documentation and liaise with your insurer
Insurance Paperwork
We manage the claim documentation, reports, and insurer liaison directly
Follow-up Assurance
A final moisture reading, then the job is closed
Follow-up Assurance
Specialist verification confirms the property is fully restored, not just surface-dry
Restore your property with confidence.
When water damage strikes your home or business, our team can assist.
Complete Water Damage Services has provided water damage restoration to homes and businesses since 2008. From burst pipes and storm flooding to long-term moisture issues, our IICRC-certified technicians manage the full restoration, from initial assessment through structural drying and reinstatement, in accordance with IICRC S500 (water damage) and IICRC S520 (mould remediation) standards.
Get in touch
Request a free assessment or ask us a question.
How We Can Help
All work delivered in accordance with IICRC S500 (water damage restoration) and IICRC S520 (mould remediation) standards.
Water Damage Restoration
Mould Remediation
Helping Melbourne Stay Dry
Melbourne averages 650mm of rainfall annually. Heavy downpours, sudden storms, and extended wet periods are common contributors to water damage across the metro area.
- Storms and flooding: intense rainfall overwhelming drainage systems
- Roof leaks: damaged or deteriorating roofing materials allowing water intrusion
- Blocked drains: debris accumulation leading to overflow and water pooling
- Appliance failures: washing machines, dishwashers, and hot water systems
- Vandalism: tampering with fire hydrants in commercial buildings
- Burst pipes: a leading cause in older homes and high rise apartments
True end-to-end project management
One Melbourne team, one point of contact. Every trade, contractor, and piece of paperwork managed by us, so you don't end up the project manager.
- All trades coordinated in-house, from builders to cleaners
- Multiple structured QA layers with senior specialist sign-off
- Proactive insurer communication at every milestone
- Thorough, accurate work and exceptional customer care
- One experienced job manager as your single point of contact
How a restoration project runs
Every job follows the same documented sequence, aligned with IICRC S500 procedures and the documentation requirements of major Australian insurers.
Initial assessment
24/7 standby teams - dispatched within the hour. Source identification, moisture mapping, and water category classification per IICRC S500 (Categories 1, 2, or 3).
Containment and extraction
Affected areas isolated, commercial extraction equipment deployed, and contaminated materials documented and removed.
Structural drying
Commercial grade, specialist drying equipment and techniques used for affected areas. Updated inspections and moisture readings are provided until the dry standard is met.
Specialist verification
Microbiologist and Indoor Environmental Professional (IEP) site reviews and lab testing provided to confirm Quality Control.
Reinstatement
Damaged materials repaired or replaced. Trades coordinated directly by our team include: carpenters, electricians, plumbers, and painters as required.
Final sign-off
Final moisture readings recorded, scope of works closed out, and full documentation supplied to you and your insurer.
Recent reviews from property owners and managers
INCREDIBLE service - worth every cent. We'd been dealing with a significant mould issue in our rental and were sent a specialist by our property manager who showed up for 10 minutes, took a couple of readings, deflected every question I asked, and left. Something felt off, so I booked Complete Water Damage Services independently. Kib arrived with a full kit, took his time and went through every room methodically, finding issues the previous inspector completely missed, including a likely leak above the bathroom ceiling and moisture in the walls and floorboards, explaining everything clearly as he went. The difference was night and day. Cannot recommend highly enough.
Very prompt friendly service. Checked the condition of the roof to discover the cause and location of the water damage to the interior of my home. He took photos showing the condition of the terracotta tiles, which showed the true condition of the tiles. Nice to have a down to earth tradesman who took time to answer my questions, explaining the condition of my roof.
CWDS attended at the agreed upon time, were understanding and supportive in a challenging time, conducted their work professionally. Put together a comprehensive report for the insurance company, clearly communicated throughout the process, I couldn't be happier with the service provided, 5 stars, 2 thumbs up.
Despite some issues with our insurance company, Adrian and the team were an absolute pleasure to deal with. They were friendly, responsive, and efficient. Their report was detailed and completed incredibly fast. They were quick to contact us with any updates from our insurance company and came to our property multiple times throughout the drying process to make sure things were going as planned. Would highly recommend and will be our first call if anything like this happens again.
Very impressed with Andrew, Shane, George and Jessie. Andrew was exceptional in his customer care talking me through the process of what they were about to do, explaining time frames etc. Very approachable and knowledgeable. They also cleaned up when they finished. Highly recommend this company, especially Andrew.
I can't recommend this company highly enough. Super professional, caring and friendly. Should you ever be in a position to need their services don't hesitate to call them. Very quick to respond and they always ensure to keep in contact to keep you up to date with developments. Thanks for making this entire issue simple to get fixed.
Some of Our Happy Clients
... and many more.
Frequently Asked Questions
When you call, we assess the situation immediately and dispatch a team within the hour. The faster we begin extraction, the less damage your property sustains.
Most home and commercial insurance policies in Australia cover sudden and accidental water damage like burst pipes, storm damage, and appliance failures. We work with all major insurers and can assist with documentation and claim management from the outset.
The timeline depends on the extent of damage, the water source, and the materials affected. Minor incidents may be resolved within a few days, while significant flood damage can require one to two weeks of monitored drying. We provide a realistic timeframe after our initial assessment.
In many cases, yes. It depends on the extent of the damage, the areas affected, and whether the water source poses any health risks. Our team will advise you on whether it is safe to remain in the property during the restoration process.
Signs of hidden water damage include musty odours, discolouration on walls or ceilings, peeling paint, warped flooring, and unexplained increases in your water bill. If you suspect hidden water damage, a professional inspection using thermal imaging and moisture detection equipment can identify issues that are not visible on the surface.
Contact Us
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Address 1/60 Lillie Cres, Tullamarine VIC 3043
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Areas Served Melbourne and surrounding areas
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Hours Open 24 hours
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Phone (03) 9371 4707
Established 2008IICRC certified firmPublic liability insured
